At Mirar, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, mobile application, or services (together, the "Platform"). By using Mirar, you agree to the practices described below.
1. Information We Collect
When you use Mirar, we may collect the following types of information:
- Personal Information: Name, email, phone number, address, payment details, and social media handles when you sign up or place an order.
- Order Information: Food items, delivery preferences, payment status, receipts, and customer reviews.
- Social Media Data: If you connect WhatsApp, Messenger, or Instagram, we may access relevant data needed to take orders, send updates, and process payments.
- Device & Usage Data: IP address, browser type, operating system, and how you interact with our platform.
2. How We Use Your Information
We use the collected data to:
- Process and deliver your food orders.
- Enable secure payments and send receipts.
- Personalize customer experiences, including menu suggestions and promotions.
- Connect and automate orders through WhatsApp, Messenger, and Instagram.
- Improve service quality, handle complaints, and manage delivery partners.
- Send reorder reminders, loyalty rewards, and marketing offers (only if you opt-in).
- Comply with legal requirements and prevent fraud.
3. Sharing of Information
We do not sell your personal data. However, we may share your information with:
- Delivery Partners: To arrange and complete deliveries.
- Payment Providers: To process secure transactions.
- Service Providers: For analytics, customer support, and system maintenance.
- Legal Authorities: If required by law or to protect our rights.
4. Data Security
We use encryption, secure servers, and strict access controls to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
Depending on your location, you may have the right to:
- Access the data we hold about you.
- Request corrections or deletion of your data.
- Opt out of marketing communications.
- Revoke access to connected social accounts.
To exercise these rights, contact us at support@mirar.ai.
6. Cookies & Tracking
We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You can manage cookie settings through your browser.
7. Third-Party Links
Our platform may contain links to third-party websites (e.g., delivery services, payment gateways). We are not responsible for their privacy practices.
8. Children's Privacy
Mirar is not intended for children under 13. We do not knowingly collect personal data from children.
9. Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with a new "Last Updated" date.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled